Discover your dream home with ease, where every detail is tailored to your lifestyle. Let us guide you on a seamless journey to finding the perfect place to call your own.
Privacy Policy for Dar Al Safwa Real Estate App
Last Updated: 30th September 2025
Introduction
Welcome to the Dar Al Safwa Real Estate app. This Privacy Policy explains how DAR AL SAFWA REAL ESTATE AND INVESTMENT SERVICES LLC ("we," "our," or "us") collects, uses, and protects your information when you use our mobile application (the "App").
Information We Collect
We collect information to provide and improve our services to you.
Information You Provide:
-
Property Enquiry: If you express interest in a property, we collect your name, phone number, and email to contact you.
-
Tenant Services: If you are a tenant, we collect information necessary to manage your tenancy and maintenance requests. This includes your contact details, property information, and the details/photos of any maintenance issues you report.
-
Technician Login: For our technicians, we collect login credentials and work-related data to assign and manage tasks.
Information Collected Automatically:
-
Usage Data: We may collect data on how you interact with the App (e.g., features used, time spent) to improve performance and user experience. This may include your device's IP address and type.
Photos:
The App may request camera/photo library access only to allow you to upload photos for maintenance tickets or, for tenants during onboarding, to submit required documents.
How We Use Your Information
We use the information we collect for the following purposes:
-
To respond to your property enquiries and connect you with our sales team.
-
To manage your tenancy, including processing maintenance requests.
-
To manage technician assignments and workflow.
-
To send you important updates related to your account or services.
-
To maintain, secure, and improve our App.
Data Sharing
We do not sell your personal information. We may share your information only in the following situations:
-
With Your Consent: For purposes you have specifically permitted.
-
For Legal Reasons: If required to do so by Omani law or in response to a valid legal request.
-
Service Providers: With trusted third-party providers who help us operate the App (e.g., cloud hosting). These partners are contractually bound to protect your data.
Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure.
Your Rights
You have the right to access, correct, or request deletion of your personal data. You can also object to certain processing. To do so, please contact us at info@alhosnigroup.com.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Omani law.
Changes to This Policy
We may update this Privacy Policy. We will notify you of any changes by posting the new policy in the App and updating the "Last Updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: info@alhosnigroup.com
Address: DAR AL SAFWA REAL ESTATE AND INVESTMENT SERVICES LLC, Post Box 371, Postal Code 114, Muthrah – Sultanate of Oman.
